Shipping policy
Shipping & Delivery
At ZENVIO, we try to make your shopping experience simple, clear, and reliable. Please read the details below to understand how shipping and delivery work.
Order Processing
Once you place an order, we begin processing it as soon as possible. Order processing usually takes 1–3 business days. During busy periods, sales, or supplier delays, processing may take slightly longer.
Delivery Time
Delivery time depends on your location, product availability, and courier service. Most orders are usually delivered within 5–12 business days after dispatch.
Some locations may take longer due to courier delays, remote delivery areas, weather conditions, holidays, or other unexpected issues.
Shipping Charges
Shipping charges, if applicable, will be shown during checkout before you complete your order. From time to time, we may offer free shipping on selected products or special offers.
Order Tracking
Once your order is shipped, tracking details will be shared by email or SMS if tracking is available. You can use the tracking information to check your delivery status.
Wrong Address or Contact Details
Please make sure your shipping address, phone number, and email address are correct before placing an order. ZENVIO is not responsible for delays or failed delivery caused by incorrect or incomplete details provided by the customer.
Delayed Delivery
We do our best to ensure timely delivery, but delays may happen due to courier issues, supplier delays, high order volume, or situations outside our control. If your order is delayed, you can contact us and we will help you with the latest available update.
Damaged or Missing Package
If your order arrives damaged or if you receive the wrong item, please contact us within 24–48 hours of delivery with your order number, photos of the product, and photos of the packaging.
Contact Us
For shipping or delivery related questions, contact us at: