Terms of service
Welcome to ZENVIO. By visiting our website or purchasing from our store, you agree to the terms and conditions mentioned below. Please read them carefully before using our website.
General Information
ZENVIO is an online store offering curated everyday products for modern living. By using our website, you confirm that you understand and agree to these Terms of Service.
Products and Availability
We try to display product information, images, prices, and availability as accurately as possible. However, product colors, packaging, design, or minor details may vary slightly due to screen settings, supplier updates, or availability.
We reserve the right to update, change, or discontinue any product at any time without prior notice.
Pricing and Payments
All prices listed on our website are subject to change without notice. The final price, shipping charges, and available payment options will be shown during checkout before you complete your order.
Payments are processed through secure payment options available on our store. ZENVIO does not directly store your card or payment details.
Orders
After placing an order, you may receive an order confirmation by email or SMS. This confirmation does not guarantee that the order cannot be cancelled or reviewed.
We reserve the right to cancel or refuse any order if there is an issue with payment, product availability, incorrect pricing, suspected fraud, or incorrect customer information.
Shipping and Delivery
Shipping and delivery times may vary depending on product availability, courier service, and customer location. Delivery delays may happen due to courier issues, remote locations, weather, holidays, supplier delays, or other situations outside our control.
Customers are responsible for providing accurate shipping details, phone numbers, and email addresses. ZENVIO is not responsible for failed delivery caused by incorrect or incomplete customer information.
Returns and Refunds
Returns, cancellations, and refunds are handled according to our Return and Refund Policy. Please review the policy before placing an order.
If you receive a damaged, wrong, or defective item, please contact us within the mentioned time period with your order number and clear photos or videos of the issue.
User Responsibilities
By using our website, you agree not to misuse the store, attempt fraud, submit false information, interfere with website security, or use our website for unlawful activities.
Content and Intellectual Property
All store content, including brand name, product descriptions, images, layout, graphics, and design elements, belongs to ZENVIO or its respective owners. You may not copy, reproduce, or misuse our content without permission.
Limitation of Liability
ZENVIO is not responsible for indirect losses, delivery delays caused by third parties, incorrect customer information, technical issues, or circumstances outside our control.
We aim to provide a clear and reliable shopping experience, but we cannot guarantee that the website will always be completely error-free or uninterrupted.
Changes to Terms
ZENVIO may update these Terms of Service from time to time. Any changes will be posted on this page. Continued use of our website means you accept the updated terms.
Contact Information
For questions about these Terms of Service, you can contact us at: